One-to-One Digital Support

Our hourly one-to-one digital support sessions are aimed at supporting you in navigating the digital world. Whether you’re learning new tools or stuck on a task, we will help you build confidence and skills at your pace. 

We can help you navigate online apps, platforms, and software, including:

• Setting up accounts: Creating a new email account or resetting forgotten passwords.
• Government & health portals: Navigating Universal Credit, the NHS app, or Council Tax.
• Staying connected: Using video calling (Zoom, WhatsApp, FaceTime) to stay in touch with family.
• Everyday digital skills: Basic spreadsheets, word processing, or online shopping safety.
• Device troubleshooting: Getting unstuck when using a specific program or app on your phone, tablet, or computer.
• Or… something else entirely? If what you need help with isn’t on this list, don’t worry! Tell us what you’re struggling with, and we will work through it together.

Since we are a newly registered CIC and don’t receive public funding yet, we charge a small fee for our services. The fees directly cover our costs and sustain this vital support.

Fees:

Standard Rate: £25 per hour (Supports our mission!)
Concessionary:
Low Income: £15 per hour
No income: £5 per hour, up to 5 sessions.

“By paying our standard rate, you are directly subsidising our £5 concession sessions, allowing us to keep this vital lifeline accessible to neighbours who need it most. Thank you for supporting our community mission!”